Refunds

Refunds

  • 1. Applicable refund against the Entire Order / Product / Shipment / Combo / Assembly Service amount will be provided in your respective Cash Refund Account first, with the exception of Loyalty Cash, Guaranteed Savings Offer and Gift Certificate amounts.
  • 2. Payments made through Loyalty Cash, Guaranteed Savings Offer and Gift Certificate will be refunded back to the respective original source.
  • 3. Once the refund amount is added in your Cash Refund Account, you can use the credit to place future orders with.com or request to initiate refund to your original source of payment can be made using ‘Refund Back to Me’ option under ‘Cash in My Account’ section.
  • 4. Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
  • 5. Cancelled orders will not be eligible for earning any loyalty cash or Cashback on Partner Sites.
  • 6. A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.
  • 7. For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above).
  • 8. In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), shipping charges would be deducted / recovered from the User’s Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User’s Wallet (As a one time deduction)
  • 9. For ‘Cash on Delivery’ orders – In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), COD + Shipping charges would be deducted / recovered from User’s Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User’s Wallet (As a one time deduction)
  • 10. Scenarios where a user is initiating a cancellation request, because of which the order value is going below Rs. 249/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), cancellation would not be applicable or if applicable, the entire order has to be cancelled.
  • 11. In addition to the above point no. 8 & 9, where the Shipping and COD amount was deducted / recovered as the order value was going below Rs.699/- due to a cancellation request raised by a user, if a customer further initiates a cancellation request, which would eventually result in the cancellation of complete order (provided no shipment was configured), in that scenario, the COD / Shipping charges deducted / recovered earlier would be credited back to User s Wallet.
  • 12. Gift Wrap refund would be applicable –
    • 1) Only with the cancellation of the last product in the order.
    • 2) No shipment is generated / configured in the order.
  • 13. Scenarios, where the system identifies that even a single product from the order is shipped, shipping charges would be deducted / recovered from User’s  Wallet (As a one time deduction) irrespective of the order amount.
  • 14. In light of the COVID- 19 outbreak, we will not be deducting the shipping charges while processing a cancellation request for all orders placed during the nation-wide lockdown.This is to avoid any inconvenience to our customers.